2024 Step by Step Guide: Effective methods for engaging with online course instructors and fostering productive communication

Olutayo segun
By Olutayo segun 8 Min Read

Navigating the virtual landscape of online education comes with its unique set of challenges, one of which is establishing meaningful interactions with instructors. In traditional classroom settings, students can easily approach instructors after class or during office hours for clarification or guidance. However, in the realm of online courses, fostering effective communication with instructors requires a different approach.

This guide aims to illuminate the path toward productive interaction with online course instructors, offering practical strategies to bridge the digital divide and cultivate a supportive learning environment. Whether you’re seeking clarification on course material, feedback on assignments, or simply looking to connect with your instructor, mastering the art of online communication is essential for maximizing your learning experience. Let’s explore the key principles and techniques for engaging with instructors in online courses effectively.


Just as on-campus students can meet with professors face to face, online learners have similar options to contact instructors virtually. For example, instructors may offer virtual office hours through videoconferencing during specific hours.

Such an opportunity can help online students feel less isolated from their instructors and campus in general. Videoconferencing may not be required, but it is a great way receive answers to questions regarding assignments in real time, learn more about the subject and develop a relationship.

Social media

As social media becomes more prevalent, online learners can adopt it to interact with faculty. While some instructors may not have public social media accounts, others will encourage that form of communication.

To avoid appearing too informal on social media, students should keep their tone professional. LinkedIn and Twitter may be a safer bet, while Facebook and Instagram may be considered too private for communicating with professors.

That said, I used LinkedIn and Twitter to share articles and updates with my classmates and professors, which added some extra dynamic to my online learning experience.

Synchronous online meeting

Besides office hours, some online classes have synchronous online meetings. These synchronous online meetings are often used as reflections on discussions and lectures or for project groups. Not only do you have the opportunity to meet your instructor, but you also will have the chance to interact with your peers in the class.  Often times, instructors set ground rules and online meeting netiquette to help build a healthy learning community. Be sure that you understand the ground rules and netiquette before you jump in and interrupt someone’s presentation!


Forums are one of the most commonly used communication tools in online classes. One of the advantages of asynchronous interaction is it allows time to reflect. As a participant in a group discussion on a question, you have the benefit of digesting the question, and then replying when you are ready.

Assignment feedback

There are a variety of types of assignments in online classes. They can be a discussion forum activity, a personal journal reflection, a short essay, and so on. Similar to participation in a discussion forum, in an online class, your instructor will also have the benefit of time to read your assignment thoroughly, understand the thought behind the writing and provide more individualized and constructive feedback. With this assignment feedback, it’s like you are having a one-on-one conversation with your instructor on an assignment.

Be respectful and constructive

When you communicate online, you need to be respectful and constructive to foster a positive and supportive learning community. Respect the opinions, perspectives, and experiences of your instructors and peers, even if you disagree with them. Use polite and courteous language and expressions, such as please, thank you, and sorry. Avoid personal attacks, insults, or sarcasm. Give constructive feedback and criticism, focusing on the ideas and the evidence, not on the person or the style. Acknowledge the contributions and achievements of your instructors and peers and express appreciation and encouragement.

Be responsive and engaged

When you communicate online, you need to be responsive and engaged to show your presence and participation in the learning process. Respond to the messages and queries of your instructors and peers in a timely manner, following the guidelines and deadlines of the course. Ask questions, clarify doubts, and seek help when you need it. Contribute to the discussions and activities with relevant and meaningful comments, examples, and resources. Collaborate with your peers on group projects and assignments, sharing responsibilities and ideas. Show enthusiasm, curiosity, and interest in the topics and the interactions.

Be flexible and adaptable

When you communicate online, you need to be flexible and adaptable to cope with the challenges and opportunities of online learning. Be prepared to use different communication tools and platforms, such as email, video conferencing, discussion forums, chat rooms, blogs, wikis, etc. Learn how to use them effectively and efficiently, following the instructions and best practices of the course. Be open to new ideas, perspectives, and approaches, and learn from the feedback and suggestions of your instructors and peers. Be willing to adjust your communication style and strategies according to the situation and the context.

Be yourself and have fun

When you communicate online, you need to be yourself and have fun to enjoy the learning experience and build rapport with your instructors and peers. Use your real name, photo, and bio to introduce yourself and create a personal connection. Share your personal stories, experiences, and opinions that relate to the course topics and goals. Use humor, emojis, and gifs to add some personality and emotion to your messages, but be careful not to overdo it or offend anyone. Celebrate your successes and achievements and celebrate those of others. Make friends and network with your instructors and peers beyond the course.

Communication is a vital skill for any online learner, whether you are taking a course, a degree, or a certificate program. You need to interact with your instructors and peers to clarify doubts, share ideas, and collaborate on projects. However, communication in an online environment can be challenging due to the lack of face-to-face cues, the diversity of backgrounds and cultures, and the potential for misunderstandings and conflicts. How do you communicate effectively with your online instructors and peers? Here are some tips to help you.


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